Thanks for purchasing our products at All Things Gothic.
Alchemy Jewellery Returns – Alchemy England offer a full guarantee on all their jewellery. When your jewellery is delivered there will be an Alchemy Guarantee in the bag with their terms and conditions, Please read this carefully. All returns are paid for at the customers expense. Any problems please get in touch.
We offer a full money-back guarantee for all purchases made on our website or our market stall. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase. The item is sent back at the customers expense if it is not fit for purpose or overordered. If however your item is delivered damaged we will cover the cost of postage. The item must be returned in a saleable condition with all tags and protective packaging still in place.
After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs.
If you have need to return an item to us or would like to request a refund, feel free to contact us: